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Here’s How You Buy Time with a Complaining Customer

It’s not as painstaking as it sounds. …

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WHEN TO USE IT? A client calls with a complaint or question, you’re not ready to respond, but promise that you will. Don’t tell them to call you back. Follow-up phone conversations should always be initiated by you — not the customer. Don’t forget to call when promised.

SOURCE: Karen Leland and Keith Bailey, Customer Service for Dummies

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