Line Time

Here’s How You Buy Time with a Complaining Customer

It’s not as painstaking as it sounds. …

Published

3 years ago

August 18, 2021

Signs of the Times Staff Signs of the Times August 2021 Issue

WHEN TO USE IT? A client calls with a complaint or question, you’re not ready to respond, but promise that you will. Don’t tell them to call you back. Follow-up phone conversations should always be initiated by you — not the customer. Don’t forget to call when promised.

SOURCE: Karen Leland and Keith Bailey, Customer Service for Dummies

Signs of the Times Staff

Signs of the Times has been the world leader in sign information since 1906. Contact Signs of the Times' editors at editor@signsofthetimes.com.

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