Connect with us

Line Time

Here’s How You Buy Time with a Complaining Customer

It’s not as painstaking as it sounds. …




WHEN TO USE IT? A client calls with a complaint or question, you’re not ready to respond, but promise that you will. Don’t tell them to call you back. Follow-up phone conversations should always be initiated by you — not the customer. Don’t forget to call when promised.

SOURCE: Karen Leland and Keith Bailey, Customer Service for Dummies



Who’s Steering Signs of the Times?

We dive into the history of the sign industry’s oldest trade journal, highlighting some interesting facts about how it all started to where it’s headed. Did you know that Signs of the Times is nearly 120 years old?

Promoted Headlines

Most Popular