Line Time

Here’s How You Buy Time with a Complaining Customer

It’s not as painstaking as it sounds. …

Published

2 years ago

August 18, 2021

Signs of the Times Staff Signs of the Times August 2021 Issue

WHEN TO USE IT? A client calls with a complaint or question, you’re not ready to respond, but promise that you will. Don’t tell them to call you back. Follow-up phone conversations should always be initiated by you — not the customer. Don’t forget to call when promised.

SOURCE: Karen Leland and Keith Bailey, Customer Service for Dummies

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Signs of the Times Staff

Signs of the Times has been the world leader in sign information since 1906. Contact Signs of the Times' editors at editor@signsofthetimes.com.

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