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Heidi Tillmanns

Sign Company Leaders and Mentors Must Be Resilient

The essential quality should also be fostered in employees and mentees.

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PHOTO: ISTOCKPHOTO

IN THE SIGN INDUSTRY, resilience is a key quality that enables leaders to navigate challenges and continue driving innovation. It’s not just about weathering tough times; it’s about harnessing adversity to fuel growth, both personally and within our teams. Whether you’re managing a signage project with tight deadlines, adapting to new technologies or responding to shifts in customer demand, resilience is what allows you to stay focused and move forward. This quality is developed over time, through experiences that test our limits and encourage us to adapt. As leaders and mentors within the sign industry, the resilience we demonstrate can profoundly impact those we guide, showing that true strength comes from the ability to rise above obstacles with determination and grace.

Resilience in leadership goes beyond personal toughness; it’s about setting an example for the entire team. Whether you’re dealing with supply chain disruptions, a sudden change in regulations, or navigating industry trends, the way you handle these situations can either spread panic or inspire calm and focus. Leaders who approach problems with a level-headed, solution-oriented mindset encourage their teams to remain positive and engaged, even in the face of uncertainty. This is especially important in the signage industry, where innovation and adaptability are key to staying competitive.

The need for resilience is universal, but the challenges that demand it can differ depending on gender. Women in leadership roles within the sign industry may encounter biases or societal expectations that challenge their authority or decision-making abilities. In these instances, resilience involves not just enduring but strategically navigating these biases with self-confidence. Conversely, men might feel the pressure to always appear strong and in control, making it difficult to show vulnerability — a key aspect of building trust and rapport within a team. Here, resilience is about balancing external expectations with the authentic needs of the moment.

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Mentorship is a critical avenue for building resilience in others. As mentors within the sign industry, we have the chance to guide others, not by offering quick fixes but by sharing the strategies that have helped us endure and grow. Being open about the obstacles we’ve faced — dealing with difficult clients, managing large-scale sign installations or adapting to new technology — and the lessons we’ve learned demonstrates that setbacks are not the end of the road but rather milestones on the path to growth. This transparency helps mentees develop the resilience they need to overcome their own challenges.

Part of being resilient is maintaining a positive and flexible mindset, even when things don’t go as planned. Self-compassion is key here; leaders can burn out if perfection is their goal. Resilience means accepting that failure is a natural part of growth and being kind to ourselves when things don’t go as expected, learning from these experiences, adjusting our approach, and moving forward with renewed energy and focus.

Creating a culture of resilience within a team involves fostering an environment where taking risks — like experimenting with new signage techniques or materials — is encouraged, and mistakes are seen as opportunities to learn. This requires leaders to be approachable, to listen actively, and to celebrate not just successes but also the efforts and growth that come from overcoming challenges. By cultivating resilience within our teams, we equip them with the tools they need to face future challenges with confidence and a sense of purpose.

In conclusion, resilience in leadership is about more than just enduring tough times; it’s about using those experiences to grow, to empower others and to create a lasting impact. By embracing resilience and fostering it within those we lead, we can create a positive ripple effect that enhances both our organizations and the lives of those we touch. Whether we’re dealing with gender-specific challenges or broader industry issues, resilience remains a crucial quality that drives success for both individuals and teams within the sign industry.

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