Tormach Inc. (Waunakee, WI) has announced it has promoted John Wallner to the position of technical support manager.
Wallner, who has worked at Tormach since 2014, was previously a technical support specialist at the company, where he worked as a CNC support advisor to customers. In his new role, Wallner will manage the company’s internal customer support team, day-to-day support operations, reducing troubleshooting problems, providing practice guidance, and acting as the voice of the customer internally while passing along feedback to Tormach’s product development, engineering, and sales & marketing teams.
Prior to joining Tormach, Wallner worked as a technician at Universal Presentation Concepts, where he repaired CNC machines, including all electrical, pneumatic, hydraulic and mechanical repairs, part inventory, and preventive/predictive maintenance. Before that, he was a technician at Space Metrics. He has over 25 years of experience in the manufacturing of woods, plastics and metals and also holds an associate’s degree in computer science from Herzing University-Madison.
“John has really earned this promotion through his hard work and dedication,” said Daniel Rogge, CEO of Tormach. “He’s very familiar with our products and our customers, and we’re confident he will do a great job managing our technical support efforts.”
For more information, visit tormach.com.