Caldera (Eckbolsheim, France) has announced the launch of a new Customer Success Plan, the aim of which is to give CalderaCare customers a unique user experience that will welcome them into the Caldera user-base community. It will also open channels of communication between Caldera and new customers, enabling the company to explain how it can work with customers and to hear what their clients think and feel about the Caldera experience.
The Customer Success Plan should improve the customer experience, reduce early calls to support and generate interest in CalderaCare webinars and onsite training, according to the company. The initial format of the Customer Success Plan will be a one-hour presentation that will act as an integration event for new customers.
The Success Plan presentation will explain how customers can contact Caldera support, either by using the support form, live chat or by phone, and it will also present the different service levels available to CalderaCare members. Users will be given an overview of Workspace, with instructions on driver selection, and more.
For more information, visit caldera.com.