Harbinger, a national sign-engineering and manufacturing firm, is introducing an online customer portal to better serve its multi-location clients. The portal allows customers in the retail, convenience store, grocery and foodservice industries with multiple locations and simultaneous sign-installation projects to access real-time project updates and status, among other features. The online portal is currently being tested and is scheduled to launch Wednesday, Dec. 29, 2010.
Using a client login on Harbinger’s website, customers will access quotes; inventory; drawings of sign mock-ups and graphics; project and order history; invoices; and project status. Some multi-location clients may have access to customized, approved-product catalogs, especially for those with franchises where it is important for the franchise owners to select from signage options that meet corporate-brand standards.
An increasing number of customers ask us to manage their signage installation or sign retrofitting programs nationwide. For example, we are retrofitting signage in more than 1,750 locations for one customer,” explained Steve Williams, president of Harbinger.
Harbinger will offer the service free to clients that meet certain criteria. The company expects the online portal will further streamline its internal processes by serving as a central location for project and customer information.
Harbinger (formerly Quality Sign) has remained under single family ownership since its founding in 1962. The company is licensed to operate in all states and has extensive experience in a range of markets, including petroleum, commercial, education, entertainment, food service, grocery, health care, non-profit, retail and sports. The company has worked with top national and international organizations, including 7-Eleven, Gate Petroleum, Edwin Watts Golf, Goodwill, InMotion Entertainment, the Jacksonville Jaguars, Maxwell House and PepsiCo. For more information, visit www.harbingersign.com