Line Time

4 Words That Will Keep Your Customers from Worrying Too Much

WHEN TO SAY IT? When you might normally say “no problem.”
WHY SAY IT? It tells your customers that you’re solution-oriented and partnering with them for success. “Fix” also reduces the severity of the problem, no matter how big. It’s reassuring.

SOURCE: Scott Ginsberg, aka “The Nametag Guy,” networking expert and author

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