Durst U.S. (Rochester, NY), its customer-service program, the Durst Service Portal, and its Enhanced Diagnostic & Service Online Network (EDSON), have earned a Field Service Award for Best Service & Support Strategy Implemented in 2007.
The web-based Durst Service Portal program employs leading technologies and processes to help customers control service costs and reduce equipment downtime. EDSON, its centerpiece, provides customers with access to online training, trouble-shooting procedures and sophisticated animations.
Winners are selected based on such factors as innovations to improve delivery of service, first-time fix rates, response times, cost-effectiveness and more.
The Field Service Awards are presented by Worldwide Business Research (Iselin, NJ).