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Roland DGA Makes Personnel Moves in Service Department

Jack Pozorski’s promotion to director of service among three roster changes.




Roland DGA (Irvine, CA) has made three personnel changes within its service department.

Jack Pozorski

Jack Pozorski, who has held several different service and support positions at Roland DGA since joining the company in 2004, has been promoted to director of service. In his new role, Pozorski will be responsible for overseeing the entire service department and also serving as the main contact with third-party service providers.

Francisco Alvarado

Francisco Alvarado, who has held a variety of positions at Roland DGA over the past 25 years, has been promoted to Roland Care manager. Alvarado’s responsibilities will be centered around establishing new ways the company can support end users as well as the dealer channel. In addition, he will oversee the company’s network of Roland Care engineers throughout North and South America.

Kevin Rosen – who worked for Roland DGA from 2015 to 2021, most recently as an application specialist – has been rehired and in Alvarado’s former role as Roland Care support manager. In his new position, he will oversee Roland DGA’s team of technical support specialists and day-to-day management of the service depot.


Kevin Rosen

“These experienced, talented individuals will work together to make sure Roland DGA maintains its well-earned reputation for providing the best service and support in the industries we cater to,” said Ron Ball, Roland DGA’s vice president of services. “We congratulate them on their new, expanded roles within the company and look forward to their important contributions, which will help us continue to exceed the expectations of our customers.”

Roland DGA is a provider of wide-format inkjet printers, vinyl cutters, 3D milling machines and other digital imaging technologies. For more information about the company, visit



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