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Complaining Sign Clients Just Want to Be Heard

These simple phrases let them know you’re aware and want to help.

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“I hear you; I understand your frustration.”

We have found that clients who are frustrated or upset often just want to be heard. Sometimes, if you hear them out and reflect what they are saying back to them, they are more willing to listen to your side of the story.

Source: Sabrina Davis, Port City Signs & Graphics, Wilmington, NC

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