Connect with us

Line Time

Complaining Sign Clients Just Want to Be Heard

These simple phrases let them know you’re aware and want to help.




“I hear you; I understand your frustration.”

We have found that clients who are frustrated or upset often just want to be heard. Sometimes, if you hear them out and reflect what they are saying back to them, they are more willing to listen to your side of the story.

Source: Sabrina Davis, Port City Signs & Graphics, Wilmington, NC



Who’s Steering Signs of the Times?

We dive into the history of the sign industry’s oldest trade journal, highlighting some interesting facts about how it all started to where it’s headed. Did you know that Signs of the Times is nearly 120 years old?

Promoted Headlines

Most Popular