Line Time

Angry Client? Use This Light-Hearted Line to Diffuse the Situation

It’ll keep the conversation from heading further south.

Published

4 years ago

February 15, 2022

Signs of the Times Staff Signs of the Times February 2022 Issue

When to say it? When a customer comes to you with a problem. First of all, it’s funny. The humor will diffuse the customer’s anger. Second, it’s positive. Last, it’s reassuring.

SOURCE: Scott Ginsberg, aka “The Nametag Guy,” strategist and author

Signs of the Times Staff

Signs of the Times has been the world leader in sign information since 1906. Contact Signs of the Times' editors at [email protected].

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