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Angry Client? Use This Light-Hearted Line to Diffuse the Situation

It’ll keep the conversation from heading further south.

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When to say it? When a customer comes to you with a problem. First of all, it’s funny. The humor will diffuse the customer’s anger. Second, it’s positive. Last, it’s reassuring.

SOURCE: Scott Ginsberg, aka “The Nametag Guy,” strategist and author

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