Connect with us

Most Sign Brain Squad Members Eschew Collection Agencies

DO YOU OR DON’T YOU: Some handle overdue accounts and many claim it’s not even an issue.





Do you hire a collection agency for overdue accounts?

Yes: 8%

  • On occasion once we have exhausted everything we can do. It’s just a last-ditch effort. — Carl Heinlein, Cincinnati Custom Signs, Cincinnati
  • We have only used them two times in the last 10 years. — Vince Cvijanovic, Graphic Components, Greensboro, NC

No: 92%

  • We don’t extend credit to clients without a history of paying on time. — Greg Abbott, Abbott Image Solutions, Wilmington, OH
  • I have the best AR person in the world. If you owe her money she is like a pit bull on your butt! We are owed very little money. — Ben Phillips, Phillips Signs Inc., Seaford, DE
  • We feel that our own staff has a better handle on understanding the nuances of an overdue account. It’s also more personal, and experience has shown us that we get better responses with payments and payment plans. — Steven Carpenter, Archetype, Minneapolis
  • I live in Montana and 99% of all my customers pay on time. I’ve had four non-pay or bankruptcy filed in 21 years. — Earl Charles, Branded Sign Solutions, Helena, MT
  • We have our own internal group that does this. — Tony Wood, Yellow Frog Graphics, St. Joseph, MO
  • I am 6 ft., 3 in. and 340 lbs. I have no issues collecting my money owed. — Geoff Orlick, Quality Designs Ltd, Campbell River, BC, Canada
  • In the past we hardly ever had past due accounts so there was no real need there, but over the last couple years there have been several so it may be time. — Chad Lawson, Sign Pro of Skagit Valley, Mount Vernon, WA
  • Honestly, I need to lol. — Derek Collins, Advanced Display, Kent, OH

One Quick Question:

What’s the Brain Squad?

If you’re the owner or top manager of a signage and graphics company in the US or Canada, you’re invited to join the Signs of the Times Brain Squad. By taking one five-minute survey each month, you will receive access to some of the industry’s freshest data on sales — including your fellow members’ comments on what’s selling and what isn’t — and can make your voice heard on key issues affecting the sign industry. Sound good? Sign up here.


Signs of the Times has been the world leader in sign information since 1906. Contact Signs of the Times' editors at



Find it here! ISA Sign Expo 2023

Whether you're looking to grow your business or advance your career, ISA International Sign Expo® 2023 is the only place to find everything you need to be successful in the sign, graphics, print and visual communications industry.

Promoted Headlines




Most Popular